New York Times (AP) reports:“Dell to Stop Using Tech Support in India.”
“After an onslaught of complaints, . . . Dell Inc. has stopped routing corporate customers to a technical support call center in Bangalore, India.”
“Tech support for Optiplex desktop and Latitude notebook computers will be handled from call centers in Texas, Idaho and Tennessee, Dell spokesman Jon Weisblatt told The Associated Press Monday.”
“Weisblatt would not discuss the nature of the dissatisfaction, but some U.S. customers have complained that Indian support operators are difficult to communicate with because of thick accents and scripted responses.”
“He said Dell has no plans to scale back resources at the Bangalore call center or change employment plans in the United States, although he would not comment on specifics.”
Hmmm . . . not sure how this wouldn’t change employment plans. Interesting development.
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