It may seem oxymoronic to suggest that employers can use hi-tech employee monitoring techniques while sending a message that employees are trusted partners in the business.
But an article from CIO.com (via Symantec) provides some good suggestions for preventing implementation of potentially intrusive technology, such as GPS monitoring of transportation workers, from becoming an employee relations nightmare.
The article is entitled “Employee Monitoring: How Not to Mess Up,” by Christopher Lindquist
[T]echnology can make people touchy, particularly if they believe the technology is compromising their privacy. But if your plan is properly organized and executed, employee reaction to your implementation of what are sometimes perceived as Orwellian applications and systems doesn’t have to hit the evening news. Sure, you’ll never be able to please everybody. But careful planning, constant communication and a willingness to nurture the fragile flower of employee trust can go a long way toward turning invasive technology into invaluable technology.
This point is illustrated with four specific real-life examples — both good and bad. Each ends with a pithy “lesson,” such as:
If you don’t tell employees what to expect, they’ll invent something, and inevitably, it will be bad. Let employees know what’s in it for them before implementing a potentially invasive technology, and be clear about the technology’s limits.Sphere: Related Content
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