Employers, HR managers, and attorneys can always use reminders of basic guidelines for handling workplace harassment and discrimination complaints.
Today I’d like to share an article I ran across that provides these basics.
“An Owner’s Guide To Dicey Workplace Complaints” covers the following key points:
- Keep An Open Mind
- Treat The Complainer With Respect And Compassion
- Do Not Blame The Complainer
- Don’t Retaliate Against The Complainer
- Follow Established Procedures
- Educate Yourself
- Interview The People Involved
- Look For Corroboration Or Contradiction
- Keep It Confidential
- Write It All Down
- Cooperate With Government Agencies
- Consider Hiring An Experienced Investigator
- Take Appropriate Action Against The Wrongdoer(s)
I really don’t have much to add. Read the article for insightful details on each bullet point.
Source:
Forbes.com: “An Owner’s Guide To Dicey Workplace Complaints”
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on August 6, 2006
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